1. Who we are
FixItBuildIt is an online marketplace that helps customers find tradespeople and allows tradespeople to respond to job opportunities. In this policy, “FixItBuildIt”, “we”, “us” and “our” mean Searlco LTD, operating the FixItBuildIt service for USA.
For privacy questions or requests, contact us at support@fixitbuildit.com.
2. Information we collect
Depending on how you use the service, we may collect:
- Account details such as your name, email address, telephone number, password and account type.
- Job, quote and communication details, including locations, descriptions, photographs, messages and reviews.
- Trade profile and verification information, such as business details, qualifications, insurance documents and identity or compliance information.
- Payment and transaction information. Payment card details are handled by our payment providers and are not stored by us in full.
- Technical information such as IP address, browser, device, pages visited and security or diagnostic logs.
- Information you provide when contacting support or responding to a survey.
3. How we use your information
We use personal information to provide and secure the service, including to:
- Create and manage accounts, profiles, jobs, quotes and communications.
- Match customers with relevant tradespeople and support marketplace features.
- Process payments, subscriptions, refunds and related records.
- Verify accounts and help prevent fraud, abuse and unsafe activity.
- Send service messages, security alerts and, where permitted, marketing communications.
- Improve, troubleshoot and measure the performance of FixItBuildIt.
- Meet legal, regulatory, accounting and dispute-resolution obligations.
4. Legal bases and sharing
Where data protection law requires a legal basis, we rely on performing our contract with you, our legitimate interests in operating and protecting the marketplace, your consent where requested, and compliance with legal obligations.
We may share relevant information with other users when needed for a marketplace interaction, with service providers that support hosting, email, payments, analytics, security and customer support, and with professional advisers or public authorities where legally required. We do not sell personal information.
5. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, maintain security, remember preferences and understand how the service is used. Some cookies are essential to provide requested features. You can control cookies through your browser settings, although disabling essential cookies may affect functionality.
6. Retention and security
We retain information only for as long as reasonably necessary for the purposes described here, including account operation, legal, tax, fraud-prevention and dispute-resolution requirements. We use technical and organisational safeguards designed to protect personal information, but no internet service can guarantee absolute security.
7. Your rights
Subject to applicable law, you may have the right to access, correct, delete or restrict use of your personal information, object to certain processing, request portability, and withdraw consent where processing is based on consent. You can make a request by emailing support@fixitbuildit.com. You may also have the right to complain to your local data protection authority.
8. International transfers
Our service providers may process information in countries outside your home country. Where required, we use appropriate safeguards for those transfers, such as an adequacy decision or approved contractual protections.
9. Children
FixItBuildIt is not intended for children. We do not knowingly collect personal information from anyone who is not old enough to use the service under applicable law.
10. Changes to this policy
We may update this policy when our service or legal obligations change. We will publish the updated version on this page and update the date above. Material changes may also be communicated through the service or by email where appropriate.